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Why Iconic Windows Is Ethical


Why are we ethical?

Ethics

We always conduct our own services honestly and honourably and expect our clients and suppliers to do the same. Iconic Windows Limited aim to use recycled products where possible with the interest of maintaining our planet in mind. We hold an FSC trademark licence agreement allowing us to promote the FSC certified products we sell. Our licence number is FSC-N002722. Please ask us about our FSC certified products

Confidentiality

At Iconic Windows we are committed to maintaining the highest degree of integrity in all of our dealings with potential, current and past clients, both in terms of normal commercial confidentiality and the protection of all personal information received in the course of providing the business services concerned. We extend the same standards to all our customers, suppliers and associates.

Contracts

Our contract will usually be in the form of a detailed proposal, including aims, activities, costs, timescales and deliverables. The quality of our service and the value of our support provide the only true basis for continuity. We always try to meet our clients’ contractual requirements, and particularly for situations where an external funding provider requires more official parameters and controls.

Fees

Our fees are always competitive for what we provide, which is high quality, tailored, specialised service. As such we do not generally offer arbitrary discounts; generally a reduction in price is only enabled by reducing the level or extent of services to be delivered. That said, we always try to propose solutions which accommodate our clients’ available budgets and timescales. Wherever possible we agree our fees and basis of charges clearly in advance, so that we and our clients can plan reliably for what lies ahead, and how it is to be achieved and financially justified.

Payment

We aim to be as flexible as possible in the way that our services our charged. Some clients prefer fixed project fees; others are happier with retainers and we try to fit in with what will be best for the client. We make no attempt to charge interest on late payments, so we expect payments to be made when agreed.

Quality assurance

We maintain the quality of what we do through constant ongoing review with our clients, of all aims, activities, outcomes and the cost-effectiveness of every activity. We encourage regular review meetings and provide regular progress reports. Iconic Windows has been accredited under a number of quality assurance schemes. Further details are available on request.

Professional conduct

We conduct all of our activities professionally and with integrity. We take great care to be completely objective in our judgement and any recommendations that we give so that issues are never influenced by anything other than the best and proper interests of our clients.

Equality and discrimination

We always strive to be fair and objective in our advice and actions and we are never influenced in our decisions, actions or recommendations by issues of gender, race, creed, colour, age or personal disability.

Supply matters most

Forest Stewardship Council ®

The FSC® tick-tree logo can be found on many products made from wood, paper and other forest-based products. The FSC system includes a certified chain of custody that tracks the timber through every link in the supply chain from the forest to the consumer. The FSC label guarantees that the trees that are harvested are replaced or allowed to regenerate naturally. FSC gives an assurance that future generations will be able to enjoy the benefits of the forest. When you see the FSC logo on a label, you can buy forest products with confidence that you are helping to ensure our forests are alive for generations to come.

Please ask us about our FSC certified products.